Refund & Return Policy

Eligibility for Returns & Exchanges

• Products may be returned or exchanged within 7 days of delivery, provided they are unused, unopened, and in their original packaging.
• Perishable goods, personal care items, and customized products are not eligible for return, unless defective or damaged upon arrival.
• For issues related to defects or incorrect items, please notify us within 24 hours of receiving your order.

How to Request a Refund or Exchange

1. Email us at admin@alvierasanctuary.shop or call +63 952 589 7389 with your order details and reason for return.
2. Include clear photos of the product and packaging, especially if the item is defective or damaged.
3. Wait for our confirmation and instructions before returning the product. We may request to inspect the item for verification.

Refund Processing

• Once your return is received and approved, your refund will be processed within 3-7 business days, using your original payment method whenever possible.
• For exchanges, we will arrange shipment of the replacement product as soon as your return is verified.
• If a return is not eligible, we will contact you to discuss alternative solutions.

Important Reminders

• Shipping charges for returns (except for defective or incorrect items) are the responsibility of the customer.
• Refunds may be subject to inspection and restocking fees, if applicable. We will always inform you in advance.

Questions?

If you have concerns about your order, or are unsure if your item qualifies for a refund or exchange, please contact us. Our team is always ready to assist you in finding the best solution.